Privacy Policy

This Privacy Policy outlines how personal information is collected, used, stored, and disclosed in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Collection of Personal Information

Personal information may be collected when individuals interact through digital platforms, make purchases, subscribe to newsletters, or communicate via contact forms or email. This may include:

  • Full name
  • Contact details (e.g., email address, phone number)
  • Billing or shipping addresses
  • Payment information
  • IP address and browser data

Information is collected only when necessary for the delivery of services or communication.

2. Use of Personal Information

Personal information is used for purposes such as:

  • Processing transactions
  • Providing customer support
  • Sending updates, newsletters, or promotional materials (only with consent)
  • Improving website functionality and user experience
  • Complying with legal obligations

3. Disclosure of Personal Information

Personal information may be disclosed to third parties only when necessary, including:

  • Payment processors
  • Delivery service providers
  • IT service providers or platform hosts
  • Government authorities when required by law

All third parties are expected to comply with privacy obligations consistent with Australian law.

4. Data Storage and Security

Reasonable steps are taken to protect personal information from misuse, interference, loss, unauthorized access, modification, or disclosure. This includes physical, electronic, and procedural safeguards.

However, no method of transmission over the internet is completely secure. Users are advised to take their own precautions when sharing personal data online.

5. Access and Correction

Individuals have the right to request access to the personal information held about them and to request corrections if the information is inaccurate, out-of-date, or incomplete. Requests can be made by contacting the relevant privacy contact.

6. Use of Cookies and Analytics

The website may use cookies and similar technologies to enhance user experience, track usage patterns, and gather analytics. Users can manage cookie preferences through their browser settings.

7. Overseas Disclosure

Personal information may be stored or processed overseas if third-party services are used. In such cases, reasonable steps are taken to ensure those entities comply with Australian privacy standards.

8. Complaints and Contact

If you have any concerns about how your personal information is handled, or if you believe your privacy has been breached, you are encouraged to contact the privacy officer. All complaints will be handled in accordance with the Privacy Act.